IT Support Technician
IT Support Technician
Gain the tech skills required by the industry. The course covers:
- How to identify, configure and troubleshoot PCs, hardware components, peripherals and mobile devices
- Understanding of the fundamentals of wired and wireless networks, TCP / IP and networking protocols
- Understanding of serves, virtualisation, cloud concepts and deployment models
- Understanding of the Windows desktop environment, control panel, settings and system tools
- Configure networking and troubleshoot connectivity issues
- Configure and troubleshoot using PowerShell and the Linux CLI
- Understanding of common security threats and vulnerabilities including social engineering
- Understanding of cryptographic concepts and implementing encryption standards
- Understanding of workstation security and anti-malware best practices
- Understanding of operational procedures, ticketing systems, and data handling best practices
- Understanding of legislative and regulatory compliance requirements
- Understanding of vulnerability and risk management, threat intelligence, and incident handling
The Curriculum
Mapped to the industry recognised CompTIA A+ and CCST Cybersecurity certifications – designed to give you the skills needed to begin an entry level position in the IT sector. You will learn to configure and troubleshoot hardware devices, operating systems, networks and software tools. You will also learn fundamental concepts of cybersecurity including threats, vulnerabilities, risk management and incident handling.
Commercial and Personal Development
We deliver not only a technical curriculum but also include the wider interpersonal and employability skills employers are looking for in the industry. You will develop and build on your communication, problem solving, project collaboration, presentation, and leadership skills.
Throughout the course you will have the opportunity to hear from industry speakers and receive personalised coaching from experienced data, technology and change professionals.
